Welcome To Church Street Surgery, Kidderminster
New Telephone System
The Wyre Forest Health Partnership are changing their telephone system. Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected. The new system will help us to ensure that you speak to the appropriate person as quickly as possible. All sites will have the upgraded system by February 2019 with Hagley Surgery already gone live on the 5th of December 2018. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.
In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.
GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.
These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.
Do you need to see a doctor?? If so you will need to speak to reception or book online to arrange a phone call with a GP who will phone you back to discuss the problem and if necessary arrange a face to face appointment.
You should phone us ON THE DAY that you wish to be seen rather than having to plan ahead like you do now. This will allow us to see you sooner and reduce the waiting times to contact a GP.
What are the benefits?
Quicker access to a GP
Decision for appointment will be between the patient and GP
You will have a booked telephone consultation with the GP in a specific time slot
No wasted journeys to the surgery when you don’t need to come in
Fairer system for all patients
There will be no change to the booking of nurse appointments
If there is a medical reason you are unable to use a phone, please tell reception
We have launched our new online services which allow you to...
- Order Repeat Prescription
- Book Doctors Appointments
- Update your address and telephone number
Before you access any of these services you will need to register by clicking here . If registering online your account is restricted to viewing and booking one appointment only. To access the full functionality of Patient Access, please bring one form of photo-identification such as a driving license or passport with you (if you are under 16 or have no photo-identification please provide your birth certificate). All of these services can be accessed via our web site or patient access app for smart phones.
Allocated Named GP
All patients that are now registered at Church Street Surgery have a named allocated GP who will oversee your care. You are still entitled to see whichever Clinician you choose to. Please see our 'further information' section on the right.
Wyre Forest Health Partnership
Following the merger in December 2014 of 5 practices and a further admission in December 2015, Wyre Forest Health Partnership now comprises of 6 sites with 40 Partners looking after 73 000 patients, helped by 203 staff!
Clare Nock, Chief Executive Officer, Wyre Forest Health Partnership.
Ours is an expanding organisation, and we are always interested to hear from clinicians interested in joining our team. Please click on the links below for current vacancies:
'Working together across 6 sites, one valued and committed team, combining innovation and integrity to provide the best possible quality of care for our patients'
(Site updated 13/02/2019)