Practice Policies

Confidentiality And Access To Patient Informationaccess_to_records

Any information that the doctor holds about you is very strictly confidential. Your doctor will not divulge ANY information about you to ANYONE, including your employer, insurance company or relative, without your written permission. 

If you are referred to another doctor or health professional at the hospital or within the practice then necessary information will go with the referral and it is assumed that you agree with this if you have agreed to the referral. 

If you don’t, you must say so to your doctor.  ALL health professionals and staff within the practice are bound by the rule of confidentiality.

If you move to another practice your written and electronic records are transferred automatically to your new practice after you have registered with it.

There may be certain unusual circumstances where the doctor can be obliged to break the confidentiality rule, for instance if the patient is mentally incapacitated, or if it is in the interest of public safety, or if he or she is required by a court of law to do so.

WFHP and Church Street's Patient Privacy Policy May 2018

Your Personal Data

We take your personal data extremely seriously and take every precaution to ensure it is safe and secure.

When you attend an appointment or contact the surgery you may be asked to confirm your contact details with a receptionist or clinician. This is to ensure that we have your correct details such as address, mobile number and email address associated with your clinical record; to enable us to communicate with you about your health in a quick, efficient and secure manner.

Our policy is that normally every young person 14 and above has their own mobile number on their records for confidentiality reasons. If this applies to you or a family member, please contact the surgery to make the necessary changes

WFHP Patients Privacy Notice



Below are 2 leaflets that explains how NHS England and our surgery are sharing your medical information to enable to offer the best possible care:

Patient Leaflet

About your Medical Records

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Site Manager.


Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, you are entitled to know what information is held about you and if you wish to know you should simply ask your doctor or make an arrangement with the site manager.  There may be an administration charge for this.

No information will be released without the patient consent unless we are legally obliged to do so.


Complaints, Compliments And Commentscomments

We make every effort to provide the best service for our patients. We always welcome comments on any aspect of the service we offer:  either good, bad or indifferent. Please use the comment forms located next to the comments box in reception.

If you wish to make a complaint; please feel able to discuss this with any member of reception staff or a doctor or to write to Sally Hookes, Site Manager who has special responsibility for this area.

Wyre Forest Health Partnership complaints leaflet - Please click on the link below:

WFHP Complaints Leaflet June 2016

Further information is contained in our leaflet- ‘Acting for patients- what to do if you have a complaint’. Also take a look at the Patient Advice and Liaison Services web site for advice

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Chaperone Policy

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.


The surgery has a chaperone policy in place for more details speak to a receptionist.



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